Delivery and Returns

We offer UK free delivery when you spend over £10, as well as next-day delivery and international delivery options. 

Delivery options

UK delivery

Type Cost Details
Standard delivery Free when you spend £10+ or £2

Delivery time: 3–7 working days

Order tracking available: No

Next-day delivery £6

Delivery time: Guaranteed next working day delivery when ordered before 1pm Monday to Friday.

Goods ordered on Friday will be delivered on the following Monday.

Goods ordered on Saturday or Sunday will be delivered on the following Tuesday.

Order tracking available: Yes

 

International delivery

To Cost Details
Europe £10

Delivery time: 7–10 working days

Order tracking available: Yes

Rest of the world £15

Delivery time: 10–14 working days

Order tracking available: Yes


The majority of our titles are shipped from Trade Counter Distribution Limited.

Returns
We operate a 14-day return policy after delivery. We only accept the return of books ordered from www.mileskelly.net.
To return an item/items, please write to Miles Kelly with 14 days giving the order number, details of the goods ordered, and reason for the return.

Once a customer service representative has accepted your return request, you must return the goods to our distributor, Trade Counter Distribution at your own cost, in an unused and resaleable condition, at the address below.

You must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit.

Once you have notified Miles Kelly Publishing that you are cancelling the contract, Miles Kelly Publishing will refund or re-credit you within 60 days of the receipt of the returned goods for any sum that has been paid by you or debited from your bank.

Please note: if you have purchased on a 3 for 2 offer, all goods must be returned in order to receive a full refund.

Write to Miles Kelly: Harding's Barn, Bardfield End Green, Thaxted, Essex, CM6 3PX, UK
Phone: 01371 832440
Email: hello@mileskelly.net

Send returned books to: Trade Counter Distribution Ltd, Mendlesham Industrial Estate, Norwich Road, Mendlesham, Suffolk, IP14 5NA, UK