FAQs

If we don't answer your queries below, please contact us here.

ORDERS
How do I order a book if I don't want to do it online?
Can I track my order?
When will a book come back into stock?

Can I order books in bulk?
Can I cancel an order?
Where can I get a copy of your trade catalogue?

DELIVERY AND RETURNS
How long does UK delivery take?
Can Miles Kelly books be delivered internationally?
How do I return a book?

PAYMENT
What is Sage Pay?
What is your refund policy?
Are my payment details secure?
How do I use promotional codes?

WORKING WITH MILES KELLY
Can I submit a manuscript of a book I have written?
Can I send samples of my artwork to Miles Kelly?
I'm a freelance designer. Can I send you my portfolio?
I'm a non-fiction author. Can I send you my CV?
I want to work in children's book publishing. Can you help?

OUR WEBSITES
Where is the Facts for Projects website?
What is Art from Books?
What are cookies?
A link on your website doesn't work. How can I tell you?
Where can I find Miles Kelly's terms and conditions?

EBOOKS
Does Miles Kelly make ebooks?
Can I return an ebook?

MY MILES KELLY WEBSITE ACCOUNT
What do you do with the information about me?

NEWSLETTER AND SOCIAL NETWORKING
How do I sign up to receive your newsletter?
Which social networks does Miles Kelly use?

 

ORDERS

How do I order a book if I don't want to do it online?
If you don't want to order online, please ring us on 01371 832440 or email hello@mileskelly.net with ISBNs and titles of the books you would like, the delivery address, your name and contact details, and your payment information.

Can I track my order?
Our UK free delivery option is not a trackable service. However, our priority delivery service can be tracked. International orders cannot be tracked.

When will a book come back into stock?
Some of our books run out of stock and are not reprinted, usually because we are working on a newer edition or a replacement. If a title is being reprinted, it can take a few weeks for a book to come back into stock. If you are interested in a particular book, please email hello@mileskelly.net and we will tell you what the best option is.

Can I order books in bulk?
To place a large order, or if you are a bookshop, library or other UK trade outlet, please contact our Trade Sales Manager, andrew@mileskelly.net.

Can I cancel an order?
Once you have placed an order, it can be cancelled within 14 days. Orders are shipped within 2 days of being placed, so if you choose to cancel the order after this, the goods will have been shipped. In this case, a refund will be issued when the goods are returned to our distributor, Trade Counter Distribution Limited.

Where can I get a copy of your trade catalogue?
Download a copy of our catalogue here. Trade customers can order a printed version by contacting sandra@mileskelly.net.

DELIVERY AND RETURNS

How long does UK delivery take?
UK orders take 3–7 working days to arrive using our UK free delivery option. If you haven't received your order after 14 days, please contact hello@mileskelly.net. See full details at Delivery and Returns.

Can Miles Kelly books be delivered internationally?
Yes, we ship to all countries, although the shipping charges are higher and not included in the standard price. Delivery can take up to 4 weeks. If you haven't received your order within a month, please contact hello@mileskelly.net.

How do I return a book?
Returns must be made within 14 days of receiving an order, to our distributor, Trade Counter Distribution Limited, in a resaleable condition and notify Miles Kelly Publishing by emailing hello@mileskelly.net. We will refund you within 60 days of the receipt of the returned goods. See full details at Delivery and Returns.

PAYMENT

What is Sage Pay?
Sage Pay is a system we use to ensure secure payment is processed on the Internet. When you enter your card details, you will be taken to Sage Pay's external website where your payment will be processed securely, before you return to the Miles Kelly website. We use Sage Pay to ensure maximum security for our customers and their payment details.

What is your refund policy?
You can request a refund up to 14 days after receiving your order. The goods must be returned to our distributor in a resaleable condition. Refunds will be carried out up to 60 days after the receipt of the goods. See returns details at Delivery and Returns and find out more about our refund policy at Terms and Conditions (5. Your right of cancellation).

Are my payment details secure?
Paying for your order through the website is secure. We never pass on your details to any other party.

How do I use promotional codes?
Simply enter your code at the checkout and the total price for your order will be automatically discounted.

WORKING WITH MILES KELLY

Can I submit a manuscript of a book I have written?
Miles Kelly specializes in producing non fiction books for kids and classic children's books, so we don't accept unsolicited manuscripts.

Can I send samples of my artwork to Miles Kelly?
We are happy to receive samples of artwork and we will get in touch if we would like to work with you. Send samples to:
Submissions, Harding's Barn, Bardfield End Green, Thaxted, Essex,
CM6 3PX, or hello@mileskelly.net.

I'm a freelance designer. Can I send you my portfolio?
Yes. Please send your portfolio to: Submissions, Harding's Barn, Bardfield End Green, Thaxted, Essex, CM6 3PX, or hello@mileskelly.net. We will get in touch if we would like to work with you.

I'm a non-fiction author. Can I send you my CV?
Yes. Please send your CV and information about your previous projects to hello@mileskelly.net, or Submissions, Harding's Barn, Bardfield End Green, Thaxted, Essex, CM6 3PX.

I want to work in children's book publishing. Can you help?
If you would like to find out more about children's book publishing, the Writers' & Artists' Yearbook (A&C Black) is full of useful information.

OUR WEBSITES

Where is the Facts for Projects website?
Facts for Projects has been integrated into the Miles Kelly website, in the Kids' Corner. Here you can find lots of free stuff to download and things to do, such as craft projects, plus videos relating to our books.

What is Art from Books?
Art from Books is a sister company of Miles Kelly Publishing, where you can buy original artwork featured in our extensive catalogue of books. We have a huge amount of artwork available, from fiction illustrations to detailed natural history artwork.

What are cookies?
Cookies are used on the Miles Kelly website to ensure you get the best browsing experience possible. By continuing to browse the Miles Kelly site, you are agreeing to the use of cookies. Cookies are similar to an identification card, but for the World Wide Web. Allowing cookies means that your preferences, interests and browsing activity will be logged and remembered, creating a more tailored browsing experience for you when you next log on.

A link on your website doesn't work. How can I tell you?
If something on our website doesn't work, please email hello@mileskelly.net.

Where can I find Miles Kelly's terms and conditions?
Read our Terms and Conditions.

EBOOKS

Does Miles Kelly make ebooks?
Our ebooks are available on a wide range of digital devices, including iPad, Kobo, Nook and Kindle, and devices operated by Android. You can also buy our books from retail sites. 

Can I return an ebook?
Once you have downloaded an ebook, you cannot return it. Miles Kelly has no control over this.

MY MILES KELLY WEBSITE ACCOUNT

What do you do with the information about me?
We will occasionally use cookies for statistical analysis to help us improve your browsing experience. Your personal details are always stored securely and we never pass on any personal information to third parties.

NEWSLETTER AND SOCIAL NETWORKING

How do I sign up to receive your newsletter?
If you would like to keep up to date with the team at Miles Kelly and be the first to know about our amazing offers and new releases, sign up to our newsletter at the bottom of every page.

Which social networks does Miles Kelly use?
You can find us on Twitter, FacebookInstagram and Pinterest. Come and say hello!